Shipping Information

In Store Pickup

If you wish to collect your order in store rather than via post, please indicate when processing your order. Any order placed online within business hours will be
available in store 3 hours after the order has processed. All instore
pickups from Shop 33 Mitcham Square. 119 Belair Road, MITCHAM 5062

Australian Shipping

Processing orders on weekdays: Orders placed before 2pm Monday to Friday will be dispatched that day via Australia Post Express Postage Service. This service offers next day delivery within capital cities and the metro areas, however, once dispatched, please allow for 3-5 days postage. For regional areas, please allow 3-5 days shipping. All orders processed AFTER 2pm will be dispatched the following business day.

Processing orders on weekends: Orders processed on weekends or public holidays will be dispatched the following business day.

Cost of Shipping

Orders OVER $150: Free STANDARD delivery (3-5 business days delivery – includes tracking)Orders

UNDER $150: Flat rate of $12.95 for STANDARD delivery (3-5 business days delivery – includes tracking)

Express Postage: there is a $14.95 flat rate for EXPRESS postage (1-2 business days delivery – includes tracking)Postage will not be refunded if you choose to return your purchase.

*Please note that delivery times are subject to Australia post, and once the parcel has been sent, any delays are out of our control. Please use your Australia Post tracking number to follow your order to your doorstep! When selecting the “free shipping” option, please be mindful that if you wish to return any of your items, refunds are only issued if the garments are returned to us within 14 days from dispatch.

Tracking Your Order

Once dispatched we will issue you with a tracking number, in which you can follow the delivery of your parcel to your door through the Australian Post Website. If your parcel has not been delivered within 7 business days, please contact Kabuki Boutique.

Please ensure that you enter your shipping address and contact details correctly, because here at Kabuki Boutique we do not take responsibility for your parcel if you have indicated the wrong shipping address, and your parcel is lost.

Returns

General Information

We understand that you are unable to try on and feel your garments before purchasing. Therefore, we are happy to offer you a full refund or store credit (excluding postage) within 14 days of purchase.

All return issues or queries must be emailed to website@kabukiboutique.com.au, From there, we can work towards you getting your desired outcome, whether it be a new size or a full refund. You will have to cover your own postage, and this will not be credited.

Once items have been delivered to you, they become your responsibility. Therefore, if garments are damaged in your care we will not accept returns.
For the best interest of your garment, please ensure you read all of the care instructions to avoid incorrect washing. We will not accept garments back if they have been washed incorrectly and damaged as a result.

All returns must be within 14 days of dispatch by us. If you wish to exchange a garment for a different size, please indicate this in your email and we can get the return ball rolling early, checking your sizes etc. Please note that replacement garment will not be dispatched until the original garment is in our hands in original condition.

Can I return sale items? No unfortunately we do not offer returns, sale items are marked as "Final sale" or "Non - returnable (subject to the Australian Consumer Law) We will always let you know if a particular sale or promotion excludes returns on the product page and / or at the checkout.

Due to health regulations, earrings, underwear and beauty products/cosmetics cannot be returned unless faulty - please make your selection carefully.

Reasons for returns

We understand that because you are shopping online you have not tried on your garment, therefore, we offer a refund, exchange or store credit for garments for the following reasons:


change of mind
incorrect sizing
faulty garments

However, the garment must be in original and re-sellable condition. The tags remain attached, the garment must not smell of perfume, body odour, or any unnatural smells. The garment must not be marked and have any sign of Spray tan. If you have tried the garment and have damaged the garment we do not take responsibility, and cannot offer you a return. So please, just as you would treat the garment like it is your prized possession, because once the garment has been dispatched it is yours, and our responsibility is shifted onto you.

Options for returns

We offer a refund for the garment, an exchange or a store credit. However, if you are returning a garment the shipping is at your expense, and we will not credit you any extra postage.

Faulty Garments

Here at Kabuki Boutique we take the utter most care with our stock, so in turn our customers can receive their garment in pristine condition. However, if in the circumstance you believe you have been sent a faulty item please photograph the garment and contact us within 7 days of receiving your order.If your garment is faulty we will replace your item with free shipping. However, if we cannot replace it we will issue you with a refund or store credit for your next purchase.

In Store Returns

As our Boutique in Mitcham is separate from our online store, please understand that there are differences in our returns policy, as indicated on your docket. Our store does not issue refunds due to change of mind, or incorrect sizing issues. However, we do issue credit notes or exchanges.

Non-Refundable Items

Sale items

Scarves

Accessories

Jewellery

Swimwear

For hygiene reasons we cannot accept returns on cosmetics, hosiery and Secret weapons products.